The IFTTA Law Review 3-2012 is now available within the members’ area of the website. It contains an article by Stephan Keiler on the European Bus Passengers’ Rights Regulation and several court cases.
IFTTA Law Review 3-2012 available online Read More »
The U.S. Department of Transportation (DOT) assessed Vision Airlines a USD 50,000 penalty for violating rules that protect passengers when their public charter flights are suddenly canceled and ordered the carrier to cease and desist from further violations.Vision Airlines was one of several carriers operating flights for Direct Air, a charter operator also known as
USA: DOT fines Vision Airlines for charter violations Read More »
On Dec. 4, 2012, the European Commission has adopted the 20th update of the European list of air carriers which are subject to an operating ban or operational restrictions within the European Union, better known as “the EU air safety list”. Because of important safety concerns, air carriers certified in Eritrea have been added to
EU-Commission updates Airline Blacklist Read More »
The Federal Trade Commission (FTC) has warned 22 hotel operators that their online reservation sites may violate the law by providing a deceptively low estimate of what consumers can expect to pay for their hotel rooms. According to the FTC letters, one common complaint consumers raised involved mandatory fees hotels charge for amenities such as
USA: Federal Trade Commission requires hotels to disclose all mandatory surcharges Read More »
The U.S. Department of Transportation (DOT) has assessed a USD 50,000 penalty against the online ticket agent Travelzoo for failing to properly disclose to consumers when flights were being operated under a code-sharing arrangement, and ordered the company to cease and desist from future violations.DOT rules require airlines and ticket agents to disclose to consumers,
USA: DOT fines Travelzoo for violation of Code-Share Disclosure Rules Read More »
On March 6, 2012, the Quebec Superior Court authorized a class action against Groupe Aeroplan Inc. relating to its decision to implement expiry dates on its loyalty program points (“Miles”). Under the new Aeroplan Terms and Conditions, if there is no activity in a member’s Aeroplan account within a 12-month period, the Miles will expire.
Canada: class action over expiring loyalty program points Read More »
The Transportation Department has issued a guidance letter to tour operators and others in the public charter industry, imposing new requirements in the wake of the March collapse of Direct Air. According to the DOT, the company:contracted out its reservations process to a third party;signed charter contracts with charter airlines for aircraft, crew, maintenance and
U.S.-DOT: new rules for charter operators Read More »
The Montreal Convention provides that an air carrier must pay compensation to each passenger, limited to 1 000 Special Drawing Rights (‘SDRs’) per passenger, in the event of the loss of his baggage during a flight operated by the carrier or while the baggage was in the carrier’s charge. The carrier must provide passengers with
The “EU Air Passenger Rights Regulation” (Reg, [EC] 261/2004) affords air passengers a right to compensation according to the distance and destination of their cancelled flight, unless the cancellation is caused by extraordinary circumstances. However, it does not specify any time-limit for bringing actions for compensation.Mr Cuadrench Moré purchased a ticket from the airline KLM
ECJ clarifies time limit for court actions under EU Air Passenger Rights Regulation Read More »
The (privately owned) railway undertaking Westbahn Management GmbH operates passenger rail transport services on the Vienna-Salzburg line in Austria. State owned ÖBB-Infrastruktur AG is the railway infrastructure manager in Austria and manages the major part of the Austrian rail network, including the Vienna-Salzburg line. It has at its disposal real-time data on the positions of
