USA: DOT warns airlines to follow lost luggage-rules

In a newly issued notice, the U.S. Department of Transportation (DOT) reminded airlines that they may not arbitrarily limit compensation for passengers who purchase necessities because their baggage is lost or delayed. A number of carriers have policies stating that they will reimburse passengers only for buying necessities purchased more than 24 hours after arrival and limiting such reimbursements to the outbound legs of trips. This is in violation of DOT regulations which require that airlines cover all expenses caused by lost or delayed baggage up to $3,300 per passenger on domestic flights.Source: DOT Office of Public affairs; read message here>>; DOT Guidelines on Reimbursement of Passenger Expenses incurred as a result of lost, damaged or delayed baggage available for download in pdf here>>.

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