USA: continuing debate on passenger rights

While the legal debate is continued, the National Business Travel Association last month switched its position and now supports federal legislation on airline passenger rights. Two airline CEOs speaking in August at NBTA’s convention in San Diego disagreed with the need for such laws, which have been proposed by the U.S. Department of Transportation and Congress.The Airline Passengers Bill of Rights would require airlines during lengthy delays to provide food, drinking water, clean restrooms and comfortable cabin conditions; airports to develop federally approved contingency plans for long delays; and DOT to establish a consumer complaint hotline.Source: Management Travel; find article here>>.

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