California: National Federation of the Blind sues United Airlines

The National Federation of the Blind (NFB), the nation’s oldest and largest organization of blind people filed a class-action lawsuit in the United States District Court for the Northern District of California against United Airlines. The suit alleges that United is violating the California Disabled Persons Act and the Unruh Civil Rights Act by using airport kiosks that employ touchscreen technology in a manner such that they cannot be used by blind passengers. Other passengers can use these kiosks to access information about flights, check in for flights, print tickets and boarding passes, select seats, upgrade to United’s business or first class cabins, check baggage, and perform other transactions relevant to their air travel plans.Source: NFB press release of Oct. 25, 2010

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