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According to the General Conditions of Contract of a German tour organizer, consumers had to pay a cancellation fee of 90 percent of the full package price if they didn’t show up at departure. The cancellation fee applied regardless of the character of the package (air package, round trip, hotel and rental car) with the […]

A Competition and Markets Authority (CMA) action has resulted in 4 of the largest UK secondary ticket platforms for music, sports and theare tickets – GET ME IN!, Seatwave, StubHub and viagogo – giving undertakings to build upon their existing practices and give improved information to buyers about the tickets listed on their sites.These include:information

The German Federal Union of Consumer Organisations and Associations was challenging before the German courts the way in which air fares were presented in Air Berlin’s computerised booking system, as configured in November 2008: Once the date and airports of departure and arrival had been selected, the booking system displayed a table of possible connections.

The IFTTA Law Review 3-2014 is now available online. It contains the second part of IFTTA’s Submission to the UNWTO on the Draft Convention on the Protection of Tourists and Tourism Service Providers and an article by Andras Salamon on “New Interpretation of the Travel Contract in the current Civil Code of Hungary” . The

Earlier this year, the California Attorney General’s Office introduced a Form 750 affidavit which effectively expands a trust/surety bond exemption for Sellers of Travel. The California Seller of Travel statute (Cal. Bus. & Prof. Code § 17550 et seq)comes with no accompanying adminstrative regulations and no public announcement was made when the procedure was introduced

According to the Singapore Tourism Board Act which came into force Oct. 7, 2014, tourist guides have to be licenced by the Singapore Tourism Board. Licenced tourist guides receive a tourist guide badge. Actiing as a tourist guide without a valid licence is regarded an offence with a penalty of up to S$5,000 for the

The Plaintiff was a participant of Lufthansa’s frequent flyer programme (“Miles & More”) terms and conditions of which state that air tickets aquired under the programme must not be transferred to any third persons unless this person had a tight personal relationship to the participant. Nevertheless, the plaintiff booked air tickets on behalf of a

To assist cruise ship passengers, the U.S. Department of Transportation has set up a web page sharing information and resources provided byother Federal agencies. The information covers “Consumer Assistance”, “Vessel Safety”, “Cruise Line Incident Reporting Statistics” and “Criminal Activity Prevention and Response Guide (Security Guide)”. The new web page is available at http://www.dot.gov/mission/safety/passenger-cruise-ship-information.

The plaintiff booked a seven-day trip to Jamaica with WestJet. On September 18, 2011he was given a boarding pass for the outward flight when he presented his Canadian citizenship card at the airport. After a week in Jamica, he presented himself for boarding for the return flight but was denied baording because he did not

The CJEU has just decided this morning, that “The price in respect of carriage of checked-in baggage is not an unavoidable and foreseeable item in the fare for air travel, but may be an optional price supplement” on the basis of the Air Services Regulation 1008/2008/EC.Case C-487/12 (Vueling/Instituto Galego de Consumo)A Spanish law forbids airlines