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Google is moving into the area of the travel agency by adding live hotel rates to its popular maps service in order to appeal to business travellers using Google to research their trip. Research from Travelport says that 54% of British business travellers use the internet to research their trips. Most British business travellers use […]

The Montral Convention provides that the liability of a carrier in the case of destruction, loss, damage or delay of baggage is limited to the sum of 1000 Special Drawing Rights (SDR) for each passenger (a sum equivalent to approximately €1134.71)3, unless a passenger has made, at the time when the checked baggage was handed

On 4 May 2010, the Network of European Consumer Centres (ECC-Net), supported by the European Commission and operating in all EU Member States (as well as Iceland and Norway), published a practical complaint package, which is designed to help consumers affected by recent flight disruptions to exercise their consumer rights guaranteed under EU laws. The

Australian Federal Court today ruled the fuel surcharge the airline charges passengers is not a tax, but simply part of the fare. Qantas will therefore be made to repay years of disputed commission fees to travel agents of tens of millions of dollars at least.The court upheld an appeal by Leonie’s Travel, forcing airlines to

Roger Dow, president and CEO of the U.S. Travel Association, today called for an end of all Arizona travel boycotts and urged Washington policymakers to do what their constituents have repeatedly asked them to do and address the complex issue of immigration. “We call for an end to counterproductive Arizona travel boycotts. Immigration reform is

Kenyan government has shut down a number of safari lodges and camps in the wider Masai Mara area which were operating without licenses. More investigations are also underway into properties under construction to establish that they, too, have all relevant licenses, including clearance from National Environment Management Authority (NEMA) and Kenya Wildlife Service (KWS), and

German Federal Financial Court (Bundesfinanzhof) filed a reference for preliminary ruling on whether the ‘special scheme for travel agents’ in Article 26 of Directive 77/388/EEC on the harmonisation of the laws of the Member States relating to turnover taxes also applies to the sale by a travel agent of opera tickets in isolation, without the

Maggs (Trading as BM Builders) v Mark [2006] EWCA Civ. 1058The general rule in English Law is that where there is a written contract the court should not look at the subsequent conduct of the parties in order to construe the terms. However, where the contract is partly written and partly oral the court may

Baybut v Eccle Riggs County Parks Ltd., The Times, 13 November 2006 The court held that it was highly unlikely that the Unfair Terms in Consumer Contracts Regulations 1999 were ever intended to apply to implied terms. They apply only to express terms, whether oral, written, electronic etc.

Parker v TUI UK Ltd (Trading as Austravel) 30 October 2006 P had booked a flight from Heathrow to Sydney with TUI trading as Thomsonfly. P claimed that she had been informed by them that she was booked on a scheduled flight with Qantas. On later discovering that she was in fact booked on a