European Union: Consumer Centres act together to help ash crisis passengers

On 4 May 2010, the Network of European Consumer Centres (ECC-Net), supported by the European Commission and operating in all EU Member States (as well as Iceland and Norway), published a practical complaint package, which is designed to help consumers affected by recent flight disruptions to exercise their consumer rights guaranteed under EU laws. The package includes a standard complaint letter, contact details of all airlines and other practical advice.Source: Europa Press Releases RAPID, Reference: IP/10/492, Date: 04/05/2010

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