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USA: Airlines sue DOT over consumer protection rules

Airlines are increasing their opposition to the consumer protection rules the Department of Transportation announced in April, with two carriers (Spirit Airlines and Allegiant Air) filing separate suits in a U.S. Appeals Court in Washington, D.C.Allegiant has asked the court to review the plan to change the way airline fares and baggage fees are disclosed […]

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China Airlines Fined for Violating DOT Price Advertising Rules

China Airlines Fined for Violating DOT Price Advertising RulesTuesday, June 21, 2011The U.S. Department of Transportation (DOT) today assessed a civil penalty againstChina Airlines for violating the Department’s rules prohibiting deceptive advertising of airfares.The company was assessed an $80,000 civil penalty.“When passengers shop for air transportation, they have a right to know the full price

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UK: human rights group supports lesbian couple who were refused hotel accomodation

According to a press release by British human rights group “Liberty”, a lesbian couple had booked accommodation at a Brighton hotel by telephone but when they arrived they were told by the manager that ‘no rooms were available’ and that the hotel only accepted ‘couples and families’. When they explained that they were in fact

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USA: DOT fines Lufthansa for improperly limiting reimubursements for delayed baggage

The U.S. Department of Transportation (DOT) fined the German airline Lufthansa $50,000 for limiting reimbursements for delayed baggage to less than consumers were entitled under the Montreal Convention.Based on a consumer complaint, the Department’s Aviation Enforcement Office investigated Lufthansa’s handling of claims for delayed baggage and found that the carrier was limiting reimbursement to 50

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EU: Consumer Rights Directive on the horizon

The Committee onInternal Market and Consumer Protection (IMCO) of European Parliament adopted a compromise negotiated with the Council, after the draft has been returned to committee’s charge by the Plenary in March.The final vote by Parliament (still withinCodecision procedure, first reading)shall take place next week on June 23 during a so called “mini-session” in Brussels

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EU: New rules to establish a more competitive rail market

EU transport ministers reached an agreemnet today on new rules setting out how competition on the rail market must work in practice by:ensuring fair access to rail infrastructure and rail-related services; strengthening the power of national regulators; and improving the framework for investment in rail.The proposed directive aims toincrease competition on the rail market through

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USA: airlines ask for more time to comply with new DOT rules

U.S. airlines have asked the Department of Transportation for an extra six months to prepare for compliance with the DOT’s new consumer-protection rules introduced in April, which include a requirement that advertised fares and air-inclusive packages include all taxes and fees, in print and online. The requirement of full-fare advertising is scheduled to take effect

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USA: airlines fined for violating advertising rules

The U.S. Department of Transportation (DOT) in separate cases assessed civil penalties against Continental Airlines and US Airways for violating the Department’s rules prohibiting deceptive price advertising in air travel. A review of Continental’s website revealed instances in which the carrier failed to include fuel surcharges in its listed fares. US Airway’s homepage advertised fares

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