News

In a recent judgement, the Austrian Supreme Court (OGH) has held that an insurance company which has issued an insurance policy covering cancellation fees of a traveller in case of illness or injury cannot deny payment based on gross negligence of the traveller if the letter was injured in a car accident in which he […]

Cruise Lines International Association (CLIA) is the world’s largest cruise industry trade association with representation in North and South America, Europe, Asia and Australasia. CLIA represents the interests of cruise lines, travel agents, port authorities and destinations, and various industry business partners before regulatory and legislative policy makers. CLIA is also engaged in travel agent

The U.S. Department of Transportation (DOT) fined the ticket agent JTB USA, Inc., USD 60,000 for failing to adequately disclose to consumers when flights were being operated by a different airline than the one marketing their flight through a code-sharing agreement. DOT also ordered the company to cease and desist from further violations.DOT rules require

In December 2012, the California Attorney General filed a lawsuit against Delta Airlines alleging that Delta violated California’s Online Privacy Protection Act by failing to post a privacy policy within its Fly Delta mobile app. On May 9, 2013 the California Superior Court dismissed the claim, holding that the state action is pre-empted by the

The newest ediiton of the IFTTA Law review, containing information on the EU commissions proposal for a revised Air Passenger Rights Regulation and a U.S. judgement on cruise liabilty and forum selection with a case note by Klaus Tonner, is now available within the Members’ area of the website. Log in to get more information.

A new guidance launched by the Civil Aviation Authority (CAA) and the Office of Fair Trading (OFT), is aimed at airlines, price comparison websites, travel agents and tour operators, and is designed to make sure the travel industry is fully aware of its responsibilities under existing consumer legislation. The document makes clear that the travel

A 14 days cruise “Summer in Greenland” was performed differently from what it had been sold: the route was different, several shore leaves were cancelled, the duration of other shore leaves was significantly reduced. Because of petrol of poor quality, the engine power was reduced and the visits to the Faeroe Islands and the Orkney

In its so called “Sturgeon” judgement (joined cases C-402/07 and C-432/07) the CJEU had extended the air carriers’ obligation to pay compensation to passengers who reached their final destination only 3 hrs or more after the scheduled arrival time even if their flight wasn’t cancelled but only delayed. Upon reference for preliminary ruling filed by

The passengers were booked on an Iberia flight from Berlin via Madrid to San José (Costa Rica). The flight from BER to MAD was about 90 minutes delayed and the passengers therefore missed their connecting flight to SJO. They were rebooked to a flight one day later. Upon return they claimed for compensation pursuant to

In another motion for preliminary ruling regarding Regulation 261/2004 (EC) on Air Passenger Rights, a German court seeks further clarification of the right of a passenger to receive compensation in case of a long delay.The plaintiff was booked on a flight from Palma de Mallorca to Munich on Oct. 10, 2011. The flight was delayed