IATA Initiatives on Disruptive Passengers

A Memorandum of Understanding and a set of IATA Guidelines have been adopted by by the major airlines and airports authorities to address the problem of disruptive passengers. An IATA Seminar in Geneva on 23 March attracted 140 delegates from 64 airlines and other industry associations. Protocols adopted by Gatwick Airport’s Disruptive Passenger Action Group were put to those attending as good practice. The UK and Canada have launched public awareness campaigns to make clear what type of behaviour will not be tolerated and the legal and other consequences for those who engage in it.

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