Florida: Cruise lines must refund fuel fees

Florida Attorney General Bill McCollum announced a settlement with Miami-based Royal Caribbean Cruises Ltd. and its subsidiary Celebrity Cruises Inc., in which the cruise lines will refund $21 million worth of fuel surcharges that the companies levied even after travelers booked their vacations.Royal Caribbean and Celebrity customers who were retroactively charged the fuel fee – which added as much as $70 a person to the cost of a cruise – and have already sailed will get full refunds, the Attorney General’s Office said. Customers who were retroactively charged but have not yet sailed will get their refunds as on-board spending credits, the office said. The companies must also ensure that future surcharges are disclosed to customers in “clear and conspicuous” terms.The settlements will affect an estimated 300,000 bookings.Source: orlandosentinel.com; read full article here>>.

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