English Holiday Case

Samuels v MyTravel Tour Operations Ltd. (Trading as Cresta Holidays), 27 February 2004S made an online booking for a holiday at a luxury 4 star hotel in Mauritius. On arrival, S discovered that there was construction going on at the hotel from early morning till late at night, under floodlit conditions. MTO Ltd’s representative was unhelpful and said that there was no suitable alternative accommodation to be found. S pent considerable time in sorting it out and found and paid for alternative accommodation. The court held that he was entitled to a full refund of the £3778 (€4164/$5644) plus £1000 (€1102/$1494) for loss of enjoyment and £135 (€149/$202) for taxi fares and telephone calls.

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