Consumers

Michael Wukoschitz's picture

Austria: reference for ECJ preliminary ruling on Brussels I-Regulation

The plaintiffs, both Austrian residents domiciled in Bludesch (Austrian Province of Vorarlberg), had booked a holiday package to Egypt organized by an Austrian tour operator located in Vienna. The booking was made online through the website of a German travel agency. By mistake of either the tour operator or the travel agency, they were booked to a different (but similary named) hotel than they had actually chosen. They filed a law suit against both, the travel agency and the tour operator, before their local court in Vorarlberg.

Michael Wukoschitz's picture

CJEU: no distance contract required for consumer forum pursuant to Brussels I Regulation

Upon reference of the Austrian Supreme Court (OGH), the CJEU has held in its judgement of Sep. 6, 2012 in Case C-190/11 (Mühlleitner) that the consumer’s possibility of bringing proceedings before the courts of his Member State against a trader domiciled in another Member State is not subject to the condition that the contract was concluded at a distance.

Michael Wukoschitz's picture

USA: Airlines lose appeal against DOT fare rules

The U.S. Court of Appeals in Washington has upheld the Transportation Department’s full-fare advertising and fare refund rules that had been challenged by Allegiant, Spirit and Southwest. The rules that require airlines and travel sellers to quote full prices with all taxes and mandatory fees includedwent into effect last year. The airlines had challenged that provision on the grounds that there is nothing “inherently” deceptive about showing taxes separately, as is commonly done in most other industries.

Michael Wukoschitz's picture

EU Commission publishes consumer tips for visitors to the 2012 Olympic Games

The European Commission has put together a webpage with key consumer tips on how to plan a successful, stress-free trip to the Olympics – and avoid consumer hassle with travel, accommodation or shopping. This page offers essential, hands-on information and links to services that can help visitors in case of a problem.

Find the webpage here>>.

Michael Wukoschitz's picture

ECJ Advocate General: distance contract not preconditional for consumer forum

With regard to a reference for preliminary ruling filed by the Austrian Civil Supreme Court, ECJ Advocate General Cruz Villalón in his opinion delivered on May 24, 2012 suggested that Article 15 of the Brussels I Regulation should not be interpreted as requiring a distance contract between the consumer and the entrepreneur.

Michael Wukoschitz's picture

European Commission launches new European Consumer Agenda

The European Commission has adopted its strategic vision for EU consumer policy for the years to come which aims to maximise consumer participation and trust in the market.

Michael Wukoschitz's picture

European Union: new Directive on Consumer Rights published in Official Journal

The new Directive 2011/83/EU of the European Parliament and the Council of Oct. 25, 2011, on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council has been published in today's edition of the Official Journal of the European Union.

Stephan Keiler's picture

EU: Consumer Rights Directive on the horizon

The Committee on Internal Market and Consumer Protection (IMCO) of European Parliament adopted a compromise negotiated with the Council, after the draft has been returned to committee's charge by the Plenary in March.

Michael Wukoschitz's picture

European Union: consultation on collective consumer redress

The main purpose is to identify common legal principles on collective redress. The consultation should help examine how such common principles could fit into the EU legal system and into the legal orders of the 27 EU Member States.

To read the consultation document, click here.

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