British Airways: Eurpoean top in lost luggage and flight delays?

The Times reports that due to a confidential study, British Airways loses more bags and operates more delayed planes than any other big airline in Europe. Allegedly nine passengers on every British Airways jumbo lose their bags. Last year BA lost 26.5 bags per 1,000 passengers, compared with 23 in 2006. In the first six months of 2008, 25.8 bags were mislaid per 1,000 travellers. According to the report, BA cannot lay the entire blame for its mislaid bags and delays on Terminal 5.Find the article here>>.

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