News

The U.S. Department of Transportation’s (DOT) Aviation Enforcement Office provided guidance to airlines and ticket agents about the requirement for notifying passengers if a flight they are selling is being operated under a code-sharing arrangement.The new law makes it clear that when a consumer requests an airline itinerary on the Internet, any code-sharing arrangement must […]

Plaintiff went with her son to the American Airlines terminal at JFK airport, New York, to take a flight to the Dominican Republic. After she checked her baggage she went to the security checkpoint. She presented her passport to a TSA employee at the checkpoint, but before going through the metal detector, plaintiff tripped over

Air France agreed to pay a $100,000 penalty to the Department of Transportation (DOT) for improperly advising passengers that it was not responsible for valuable or fragile items in checked baggage. The disclaimer was in claer contradiction to the Montreal Convention, which prohibits airlines from denying liability for “any class or category” or items in

Plaintiff purchased a return ticket with Lufthansa in India for a flight from New Delhi to Toronto via Frankfurt. She stated that during the flight before arrival in Toronto, she had requested that Lufthansa should provide a wheelchair on arrival. The carrier was alleged to have not complied with this request and, as a result,

In a unanimous decision, the Fourth Chamber of the Superior Court of Justice (STJ) has confirmed the payment of compensation for moral damages, the sister of one of the victims of air crash involving an airline Gol Linhas Aereas Inteligentes SA and Legacy. The ministers of the Class, following the understanding of the rapporteur, Luis

In Travelport, LP v. American Airlines, Inc., the Circuit Court of Cook County,Chicago ruled in American Airlines’ favor, denying Travelport’s request for a preliminary injunction against AA and its efforts to pull its fares from Orbitz, an online travel agency of which Travelport is a part owner.Travelport had filed the lawsuit to block American from

On September 29, 2003, a group of Egyptian businessmen, their wives and a Brazilian fiancée, boarded Alaska Airlines Flight 694 in Vancouver, British Columbia.The nine plaintiffs took up all but three of the first class seats. According to an American passenger who sat next ot one of the plaintiffs, the flight attendants treated the Egyptians

The Office of Fair Trading has just set out a long-term strategy to protect consumers shopping online in the UK. Online shopping in the UK is worth approximately £50bn i.e. €58.8bn/$77.9bn. The OFT investigation discovered that only around one in five firms are fully complying with consumer law for online shopping. The most common breaches

The Prussian Castles and Gardens Foundation is managing more than 150 historcial buildings and more than 800 gardens (as for instance Sanssouci), most of them acknowledged as world heritage by UNESCO. The Foundation refuses to accept that these cultural possesions are photographed or filmed for commercial purposes without permission. The Foundation therefore sued two picture

The European Consumer Centres’ Network (ECC-Net) published a survey on European Ski Resorts to support consumers when choosing the most suitable ski resort for their personal winter vacation by to giving an overview of the different offers relating to skiing across Europe. The report “Ski Resorts in Europe 2010/2011” is the result of the first