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The claimant Guillaume Boutin filed a complaint with the Canadian Transportation Agency against Air Canada regarding a permanent travel ban imposed by Air Canada following an incident that occurred at the Cancun, Mexico airport just prior to Mr. Boutin’s return flight to Montréal, Quebec, Canada, on February 29, 2012.Mr. Boutin maintains that, while waiting in […]

The plaintiff took part in Lufthansa’s frequent flyer programme “Miles & More” and had collected about 900.000 bonus miles until Lufthansa changed the terms regarding redemption of bonus miles. According to the new terms, the number of bonus miles required to receive a business class or first class upgrade had gone up 15 to 20

The plaintiffs, a married couple, took part in a package trip to Scotland organised by the defendant. At the occasion of a visit to the old blacksmith’s shop at Gretna Green, a pretended wedding cermony was enacted in which the plaintiffs played the bride and the groom. The bus driver took pictures of this ‘ceremony’.Without

As a result of an in-flight, Boeing 787 battery incident in Japan, the U.S. Federal Aviation Administration (FAA) has grounded Boeing 787 Dreamliners over safety concerns. Other regulators around the world have followed:All Nippon Airways and Japan Airlines initially voluntarily grounded their 787 aircrafts; meanwhile, the Japanese government issued a formal order to ground the

In a case reported earlier, the Austrian Civil Supreme Court has now deleivered the final judgment. The plaintiffs had missed their Antarctica cruise following a delayed departure of their feeder flight to Frankfurt caused by snow covered runways at the Vienna airport. They sued the carrier and the airport for damages. While the claim against

The U.S. Department of Transportation (DOT) said it levied USD 3.6 million in penalties for 2012 violations of the department’s consumer-protection rules for air passengers. The total is up from USD 3.3 million in 2011. During 2012, the Department issued 49 consent orders for consumer rule violations, the most recent two against Copa Airlines and

In December 2011, the Government of Canada announced that the Canadian Transportation Agency would develop regulations requiring all-inclusive air price advertising. These regulations are now published on Part II of the Canada Gazette.The regulations support two key objectives: Enable consumers to easily determine the total advertised air price.The display of the total price in air

The plainitff had booked a cruise to the Caribbean and a flight ticket with defendant who acted as agent on behalf of the organiser and the airline. The flight was not part of the cruise package but booked separately. The cruise was scheduled to depart from Ft Lauderdale on 19 April, 2010. However, the closure

Three airlines have challenged the Transportation Department’s new price-advertising rule nefore the U.S. Supreme Court, claiming that the DOT is violating the First Amendment by prohibiting airlines from advertising base prices net of taxes and fees. The airlines also claim that the DOT has been violating the Airline Deregulation Act by imposing unique requirements such

California Attorney General Kamala Harris has filed a complaintagainst Delta, alleging that Delta has failed to conspicuously post a privacy policy on its mobile application, in violation of California’s Online Privacy Protection Act (“CalOPPA”). The California Online Privacy Protection Act requires commercial operators of websites and online services, including mobile and social apps, which collect