The European Commission has adopted its strategic vision for EU consumer policy for the years to come which aims to maximise consumer participation and trust in the market. Built around four main objectives the European Consumer Agenda aims to increase confidence by: reinforcing consumer safety; enhancing knowledge; stepping up enforcement and securing redress; aligning consumer rights and policies to changes in society and in the economy. It also presents a number of key actions to be implemented between now and 2014. The new European Consumer Agenda replaces the Consumer Policy Strategy 2007-2013.
With regard to the Package Travel Directive, the document announces a Commission proposal for an updated Package Travel Directive, taking into account recent developments in the travel market. In particular, the reform will take account of the increasing trend of travellers purchasing so-called ‘dynamic packages’ online rather than traditional pre-arranged travel packages.
In addition, in 2013, the existing rules on Air Passenger Rights, which protect travellers in the event of denied boarding, long delay and cancellation, will be updated.
Find full text of new Consumer Agenda here>>.