Canada: class action over expiring loyalty program points

Michael Wukoschitz's picture

On March 6, 2012, the Quebec Superior Court authorized a class action against Groupe Aeroplan Inc. relating to its decision to implement expiry dates on its loyalty program points (“Miles”). Under the new Aeroplan Terms and Conditions, if there is no activity in a member's Aeroplan account within a 12-month period, the Miles will expire. Accumulated Miles will also expire if they are not used within seven years of acquisition.

Mrs. Noëlla Neale, on behalf of Aeroplan members, is asking for the reinstatement of her expired Miles, the reimbursement of money spent to reinstate the Miles, USD 50 in compensatory damages, an undetermined amount of exemplary damages and a declaration that both changes in the Aeroplan Terms, which led to the current legal proceedings, are void.

Case: Neale c. Groupe Aéroplan Inc., 2012 QCCS 902 (CanLII)

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