UK: Competion and Markets Authority action on seconary ticketing website shows results

Michael Wukoschitz's picture

A Competition and Markets Authority (CMA) action has resulted in 4 of the largest UK secondary ticket platforms for music, sports and theare tickets – GET ME IN!, Seatwave, StubHub and viagogo – giving undertakings to build upon their existing practices and give improved information to buyers about the tickets listed on their sites.

These include:

  • information on restrictions on entry and view that may apply to the ticket
  • whether or not multiple seats that are listed together are located together
  • whether there are any additional charges not included in the listed ticket price
  • the face value of the ticket, which may be different from the price the ticket is available for through the secondary ticketing platform
  • a contact email address for buyers to use if something goes wrong

Source: CMA press release of March 5, 2015