Pricing

Michael Wukoschitz's picture

USA: DOT fines Virgin Atlantic for deceptive online advertising

The U.S. Department of Transportation has fined Virgin Atlantic USD 50,000 for deceptive online advertising. The DOT said that Virgin Atlantic displayed air fares, but without government taxes and fees. To see taxes and fees, consumers had to scroll down to the bottom of the page to read the fine print.

Michael Wukoschitz's picture

USA: DOT fines JetBlue for deceptive pricing

The U.S. Department of Transportation (DOT) fined JetBlue Airways USD 50,000 for violating federal aviation laws and the Department’s rules prohibiting deceptive price advertising in air travel.

Michael Wukoschitz's picture

German court regards 'automatic' inclusion of cancellation insurance to flight ticket price illegal

German Oberlandesgericht Jena recently held that it was an illegal trade practice to autmaticly include a cancellation insurance to the ticket price during the online booking process. Such practice would deceive the average consumer even if he had the option to avoid the inclusion of the insurance by unclicking the related tickbox. The deceptive practice would also violate EU Regulation 1008/2008 on on common rules for the operation of air services in the Community.

Michael Wukoschitz's picture

Germany: OLG Köln refers surcharges billed by online booking platform to ECJ

In its reference for preliminary ruling of March 4, 2011, the OLG Köln referred the follwoing question to the ECJ:

Michael Wukoschitz's picture

UK: OFT to take action over passenger travel sector payment surcharges

The Office of Fair Trading (OFT) has put passenger travel companies on notice to change misleading debit and credit card surcharging practices or face enforcement action under consumer protection laws.

Publishing its findings on these surcharges, following a super-complaint from U.K. Consumer Rights Association Which?, the OFT also calls for the law to be updated to stop consumers being surcharged when buying goods and services with any debit card.

Michael Wukoschitz's picture

USA: Airlines sue DOT over consumer protection rules

Airlines are increasing their opposition to the consumer protection rules the Department of Transportation announced in April, with two carriers (Spirit Airlines and Allegiant Air) filing separate suits in a U.S. Appeals Court in Washington, D.C.

Phil Cameron's picture

China Airlines Fined for Violating DOT Price Advertising Rules

China Airlines Fined for Violating DOT Price Advertising Rules

Tuesday, June 21, 2011 

Michael Wukoschitz's picture

USA: airlines ask for more time to comply with new DOT rules

U.S. airlines have asked the Department of Transportation for an extra six months to prepare for compliance with the DOT's new consumer-protection rules introduced in April, which include a requirement that advertised fares and air-inclusive packages include all taxes and fees, in print and online. The requirement of full-fare advertising is scheduled to take effect Oct.

Michael Wukoschitz's picture

USA: airlines fined for violating advertising rules

The U.S. Department of Transportation (DOT) in separate cases assessed civil penalties against Continental Airlines and US Airways for violating the Department’s rules prohibiting deceptive price advertising in air travel. A review of Continental’s website revealed instances in which the carrier failed to include fuel surcharges in its listed fares. US Airway’s homepage advertised fares to Rome for $659.

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