Pricing

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USA: DOT fines ticket agent and Qantas for advertising violations

The U.S. Department of Transportation (DOT) fined ticket agent Unister USA, also known as Flights24.com, USD 30,000 for violating the Department’s rules on fare advertising and disclosure of code-share flights.

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ECJ Advocate General: air ticket pricing rules regarding ‘optional price supplements’ also apply to a cancellation insurance

Article 23(1) of Regulation No 1008/2008 on common rules for the operation of air services in the Community provides that with rergard to air fares or air rates, optional price supplements shall be communicated in a clear, transparent and unambiguous way at the start of any booking process and their acceptance by the customer shall be on an “opt-in

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European Union: Parliamentary Transport and Tourism Committee calls for improved air passenger rights

All-in air fares, airline employees able to help stranded passengers immediately, and proper compensation when airlines go bust are the key requests set out in a resolution on air passengers' rights voted by the Transport and Tourism Committee on Tuesday.

With a view to a forthcoming revision of the relevant EU legislation, the resolution calls on the European Commission to clarify air passengers' rights, ensure that legislation protecting them is applied uniformly, and take measures to improve the accountability of airlines.

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USA: DOT fines Spirit Airlines over handling of disability complaints and Finnair for violating price advertising rules

The U.S. Department of Transportation (DOT) fined Spirit Airlines USD 100,000 for failing to appropriately record and respond to complaints about the carrier’s treatment of passengers with disabilities, violating DOT’s rules implementing the Air Carrier Access Act which prohibits discrimination in air travel on the basis of disability.

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USA: DOT fines AirTran for deceptive price advertising

The U.S. Department of Transportation (DOT) fined AirTran Airways USD 60,000 for violating federal aviation laws and the Department’s rules prohibiting deceptive price advertising in air travel.

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USA: airlines ask DOT for another delay in new rules

The airline industry is again asking the U.S. Transportation Department (DOT) or more time — now a full year — to comply with portions of the DOT’s new rules on the disclosure and implementation of baggage fees on multi-carrier routings. When the DOT adopted the rules in April, it set an August effective date, then changed that to January when carriers claimed they needed more time to reprogram their systems. Now the airlines are saying the five-month delay was not nearly enough.

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USA: DOT fines Spirit Airlines for deceptive price advertising

The U.S. Department of Transportation (DOT) fined Spirit Airlines USD 50,000 for violating federal aviation laws and the Department’s rules prohibiting deceptive price advertising in air travel.

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UK: OFT takes next procedural step in airline fuel surcharges case

The Office of Fair Trading (OFT) issued a Statement of Objections to British Airways (BA) and Virgin Atlantic in its civil law investigation into alleged collusion over the pricing of passenger fuel surcharges for long-haul passenger flights to and from the UK between August 2004 and January 2006. Issuing a Statement of Objections is a necessary procedural step before the OFT can proceed to a final decision. The Statement of Objections outlines the OFT's proposed decision and invites the parties to make representations.

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USA: DOT fines Orbitz for violating price advertising rules

The U.S. Department of Transportation (DOT) on Oct. 17, 2011 fined the online ticket agent Orbitz USD 60,000 for violating federal aviation laws and the Department’s rules prohibiting deceptive price advertising in air travel. For a period of time in early 2011, Orbitz’s homepage displayed advertisements that did not provide any information on additional taxes and fees.

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European Commission publishes results of the Online ticket Sales Sweep

Results of the 2010 sweep websites selling tickets to cultural and sporting events are positive, the Commission announced on 29 Sept. 2011: 88% of the websites checked for breach of EU consumer rules are now in line compared to only 40% in 2010.

This sector was chosen after European Consumer Centres received numerous complaints.

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