CTA Fines Carriers

Douglas Crozier's picture

In late November of 2019, the Canadian Transportation Agency levied fines against four carriers, three of which involved breaches of Canada's new Passenger Protection rules. Briefly: 

1.  United was fined CDN$10,000 for four separate offences involving a failure to post information about the new pro-consumer rules at its check-in counters and self-serve kiosks.

2.   Delta was fined CDN$2,500 for a single instance of the same offence (so it appears that a rule of thumb has been established for this type of offence).

3.   Air Transat was fined CDN$2,500 for its failure to provide food to passengers stuck on the tarmac, as is now required.  Note that the incident took place in Rome, illustrating the geographic scope of the new Canadian rules.

4.   Air France was fined CDN$1,200 for violating a long-standing requirement that all charges be posted and disclosed; in this case, it failed to do so on its online booking site at www.airfrance.ca/en.

Also, in mid-December, the CTA fined Swoop CDN$19,250 for seven separate failures to comply with its own tariffs, in relation to options offered to passengers in the face of a schedule change.