Consumers

Michael Wukoschitz's picture

European Union: consultation on ADR

Within a consultation process on the use of alternative dispute resolution (ADR) as a means to resolve disputes related to commercial transactions and practices in the EU, the European Commisson has invited all citizens and organisations to contribute. The purpose is to consult on the difficulties identified in relation to ADR and the ways to improve the use of ADR in the EU.

Michael Wukoschitz's picture

Europe: Consumer Centres' Network publishes survey on European Ski Resorts

The European Consumer Centres' Network (ECC-Net) published a survey on European Ski Resorts to support consumers when choosing the most suitable ski resort for their personal winter vacation by to giving an overview of the different offers relating to skiing across Europe.

Stephan Keiler's picture

ECJ: Definition of a Package / Directing professional activities (International Jurisdiction)

In Cases C-585/08 (Pammer vs Schlueter) and C-144/09 (Hotel Alpenhof vs Heller) [remark: not joint but decided together] ECJ had to decide whether a so called passive website of a Hotel respectively a travel agent meets the requirement of 'directing professional activities' to the (other) EU member state where the consumer has his habitual residence (according to Art 15 Nr 1 lit c Brussels I Regulation). The question arises with respect to international (exclusive) jurisdiction.

Michael Wukoschitz's picture

European Court of Justice: national courts must investigate of their own motion whether a jurisdiction clause is unfair

Upon reference by a Hungarian court (Budapesti II. és III. kerületi bíróság) the ECJ decided on Nov. 12, 2010 that a national court must investigate of its own motion whether a term conferring exclusive territorial jurisdiction in a contract concluded between a seller or supplier and a consumer, which is the subject of a dispute before it, falls within the scope of Directive 93/13 and, if it does, assess of its own motion whether such a term is unfair.

Michael Wukoschitz's picture

Sweden: reference for ECJ preliminary ruling with regard to advertising entry-level prices for travel and tourist services

Ving Sverige AB, a Swedish travel company advertised New York trips in newspaper ads, indicating an entry level price only. The Swedish consumer ombudsman (Konsumentombudsmannen) sued for unfair competition as he regarded it necessary to indicate a specific price whereas advertising an enty-level price only was misleading.

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