Consumer Protection

Michael Wukoschitz's picture

USA: Airlines sue DOT over consumer protection rules

Airlines are increasing their opposition to the consumer protection rules the Department of Transportation announced in April, with two carriers (Spirit Airlines and Allegiant Air) filing separate suits in a U.S. Appeals Court in Washington, D.C.

Stephan Keiler's picture

EU: Consumer Rights Directive on the horizon

The Committee on Internal Market and Consumer Protection (IMCO) of European Parliament adopted a compromise negotiated with the Council, after the draft has been returned to committee's charge by the Plenary in March.

Michael Wukoschitz's picture

EU Commission publishes responses received on the ADR consultation including IFTTA paper

The EU Commission has now published the responses received on the ADR consultation. The responses filed by experts include an IFTTA paper drafted by Larry Gore, Tom Marigiotti and John Downes. It is the second time that IFTTA participated in an EU legislative process. The commission also published a Feedback Statement to the responses received until the end of March 2011.

Michael Wukoschitz's picture

USA: DOT issues new passenger rights regulation

The Department of Transportation (DOT) has issued a final rule to improve the air travel environment for consumers by:

Michael Wukoschitz's picture

ECJ: Advocate General gives opinion on advertising entry-level prices for travel and tourist services

Swedish travel company "Ving Sverige" had advertised New York trips in newspaper ads, indicating an entry level price only. In his opinion of Feb. 3, 2011, Advocate General Paolo Mengozzi held that indication of an entry-level price would only fulfil the information requirements of Art. 7 of the Unfair Commercial Practices Directive (2005/29/EC) if indication of the actual price was

John Downes's picture

Consumer Protection from Unfair Trading Regulations 2008

The law governing false or misleading statements which may be made in respect of travel arrangements, holidays, accommodation, facilities, prices etc. in the UK was long contained in the Trade Descriptions Act 1968 and the Consumer Protection Act 1987 Most of the provisions of these two Acts have now bee replaced by these  Regulations which represent the biggest change in consumer law in the UK in 40 years

Michael Wukoschitz's picture

USA: DOT sets deadline for proper online disclosure of codeshared flights

The U.S. Department of Transportation’s (DOT) Aviation Enforcement Office provided guidance to airlines and ticket agents about the requirement for notifying passengers if a flight they are selling is being operated under a code-sharing arrangement.

John Downes's picture

UK: OFT Strategy on Online Shopping - Consumer Protection

The Office of Fair Trading has just set out a long-term strategy to protect consumers shopping online in the UK. Online shopping in the UK is worth approximately £50bn i.e. €58.8bn/$77.9bn.