Austria

Michael Wukoschitz's picture

Railway Compensation Scheme

Austrian Federal Railways have introduced a new compensation scheme for railway delays. According to this scheme any delay exceeding 1 hour will entitle passengers to a refund of 20% of the payed fare. If the delay should lead into arrival after midnight, passengers can also claim for refund of taxi or accomodation fees up to EUR 80. However, this scheme falls behind expectations as EU commission had demanded a refund of 50% for delays exceeding 1 hour or even 100% for delays exceeding 2 hours.

Michael Wukoschitz's picture

Freedom of Tourism and Travel Services

Austria’s Administrative Court recently came up with a principle decision regarding freedom to provide services of couriers, escorting travel groups from other EU-countries. Administrative Court held, that such couriers are free to show and explain any national sights to their group, with the only reservation made in regard to museums or historical monuments, which require a specific knowledge of the guide, exceeding the proof of qualification required for tourist guides in general (VwGH 04 Sept.2002, 2000/04/0066)

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