Introduction to Slides on Contract of Accommodation

These slides describe some of the main legal rules which apply when a person stays in a hotel. The rules are presented from a common law perspective, that is, the slides focus on the types of rules which are generally applied in English-speaking states.

The legal relationship between customer and hotelier is based primarily on the contract of accommodation under which the person stays in the hotel. The slides illustrate how the general principles of contract law apply to contracts for hotel accommodation. Other laws which also apply and are described in the slides include consumer protection law which often limits the type of terms and conditions hotels can use in their online/offline booking conditions. Guest data and privacy are further areas of guest relevance which are governed by other laws.

The main areas covered in these slides are as follows:

  • how online/offline bookings for a hotel bedroom create legally binding contracts
  • deposits, credit card, group bookings
  • hotel obligations to guest while stays in a hotel, including noise and privacy 
  • no show/full-up, overbooking 
  • guest/hotel legal remedies when facing a breach of contract

Among areas not covered in these slides are:

  • how hotels are legally defined
  • registration of hotel guests
  • hotel liability for guest personal injury
  • hotel liability for theft/damage to guest property

Marc Mc Donald

Terms and Conditions of Use of Slides

The slides have been prepared in a voluntary and non-commercial capacity by members of IFTTA. For this reason it is necessary to attach some terms and conditions to their use.

These slides are intended for use as a teaching resource for teachers of tourism, travel and hospitality law and for no other purpose. They are not intended for any use in relation to real or anticipated legal proceedings. No liability is accepted by IFTTA or its agents or any contributors to these slides in relation to the content or use of these slides. 

It is a condition of the use of these slides that:

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  • no reliance will be placed on the content of these slides in relation to any legal proceedings
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