Plaintiff, during the process of embarkation for a Jetstar flight from Brisbane to Adelaide, was directed to descend a flight of stairs within the terminal to access the tarmac for boarding. Having descended the stairs, he was unable to find an open door giving access to the tarmac and therefore began to ascend the stairs to ask Jetstar’s staff which way he should go. At the same time, a number of other passengers were descending the stairs and offered to show palintiff the way. Plaintiff turned, lost his footing and fell to the foot of the stairs, injuring himself.