The 64 year old woman who had never been on an escalator before fell on the moving escalator which was taking her up from the check-in area to the departure area. The escalator was found to have been installed and operating normally in compliance with recommended standards and did not amount to an unusual danger. Video footage showed the woman turned to adjust her carry-on bag on the step below her and lift it up onto the step so that it was beside her. The video also showed she was not holding onto the moving handrail when she lost her balance and fell.