Douglas Crozier's blog

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CTA Fines Carriers

In late November of 2019, the Canadian Transportation Agency levied fines against four carriers, three of which involved breaches of Canada's new Passenger Protection rules. Briefly: 

1.  United was fined CDN$10,000 for four separate offences involving a failure to post information about the new pro-consumer rules at its check-in counters and self-serve kiosks.

2.   Delta was fined CDN$2,500 for a single instance of the same offence (so it appears that a rule of thumb has been established for this type of offence).

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Air Passenger Protection Regulations in Canada

As per my early November presentation in Cancun, the Canadian government had by that point authorized the federal regulatory body to provide detailed consumer protection rules in regard to several specific areas involving air transportation.  Areas to be addressed include delayed/cancelled flights, denied boarding (a.k.a. overbooking), the damage to and/or loss of luggage, tarmac delays, and rules surrounding the transport of children and musical instruments.

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"Who Takes the Haircut When a Carrier Fails?"

When Canada 3000 ("C3") failed in late 2001, it owed CDN$34m. to various Canadian Airport Authorities and to NAV Canada ("Authorities"). Its planes were leased from a variety of legal titleholders ("Owners"). The Authorities exercised statutory powers to seize the C3 aircraft on account of the debts. The Owners went to Court to recover "their" planes. The Authorities sued the Owners, contending they were jointly and severally liable with C3 for the debts.

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Canadian Transportation Agency and check-in times

In a January 31, 2006 decision, the Canadian Transportation Agency ruled on the efficacy of a carrier's rules regarding check-in times and gate appearance times. It decided that Air Canada: a) did not have the right to deny boarding to passengers who arrived after the carrier's "recommended" target of checking in at least 60 minutes prior to departure, but b) would have had the right to deny boarding to a passenger who did not comply with the carrier's rule that he "must" be at the gate at least 25 minutes prior to flight. The decision can be found at: