January 2020

Douglas Crozier's picture

CTA Fines Carriers

In late November of 2019, the Canadian Transportation Agency levied fines against four carriers, three of which involved breaches of Canada's new Passenger Protection rules. Briefly: 

1.  United was fined CDN$10,000 for four separate offences involving a failure to post information about the new pro-consumer rules at its check-in counters and self-serve kiosks.

2.   Delta was fined CDN$2,500 for a single instance of the same offence (so it appears that a rule of thumb has been established for this type of offence).