UK

UK: Civil Aviation Authority and Office of Fair Trading warn travel industry not to mislead consumers

Submitted by Michael Wukoschitz on 15 May, 2013 - 15:53

A new guidance launched by the Civil Aviation Authority (CAA) and the Office of Fair Trading (OFT), is aimed at airlines, price comparison websites, travel agents and tour operators, and is designed to make sure the travel industry is fully aware of its responsibilities under existing consumer legislation. The document makes clear that the travel industry must provide consumers with the information they need, when they need it and in a transparent way they can clearly understand.

UK to implement new Air Passenger Duty

Submitted by Michael Wukoschitz on 21 March, 2013 - 08:13

Effective April 1, 2013, the United Kingdom will implement a new Air Passenger Duty (APD) chargeable on passengers being transported from a U.K. airport on a qualifying aircraft. The calculation of the APD is determined by the number of chargeable passengers, their destination and their travel class.

ECJ reconfirms "Sturgeon" decision

Submitted by Michael Wukoschitz on 23 October, 2012 - 08:33

In today's judgement in joined cases C-581/10 - Nelson and C-629/10 TUI Travel Plc, the ECJ has reconfirmed its much disputed Sturgeon decision extending the claim for fixed compensation (which Reg.

UK: Birmingham County Court decides in broken glass door case

Submitted by Michael Wukoschitz on 17 October, 2012 - 15:38

The Russell family booked a holiday package to Spain. At the time of booking they made clear that they were not seasoned travellers and specifically requested accommodation which was suitable for young children because they took along their 4 year old daughter. They were duly reassured. At the hotel they were allocated to a room with a glass balcony door. Shortly after arrival, while the parents were unpacking, the girl ran towards the door. She failed to realise that it was still shut and collided with it.

UK: airlines to include debit card surcharges in headline prices

Submitted by Michael Wukoschitz on 3 September, 2012 - 11:40

Following enforcement action of the U.K. Office of Fair Trading (OFT), 12 airlines have agreed to include debit card surcharges in the headline price rather than surprise consumers at the end of the booking process. Any surcharges for paying by credit card will be easy to find when booking online. Aer Lingus, BMI Baby, Eastern Airways, easyJet, Flybe, German Wings, Jet2, Lufthansa, Ryanair, Thomas Cook, Thomson (TUI) and Wizz Air were subject to an OFT consumer law investigation and have agreed to change their practices.

UK: Bad Taste Tweets Not Criminal

Submitted by John Downes on 5 August, 2012 - 11:54

Pau Chambers, from Corby, England was due to fly from the local airport in January, 2010 when it began to snow heavily. He tweeted "Crap! Robin Hood Airport is closed. You've got a week and a bit to get your shit together, otherwise I am blowing the airport sky high!!". The tweet was read by 600 followers. He was reported to the police and was conviceted at Doncaster Magistrates Court for sending a "menacing communication". He insisted that it was just a joke. He was fined £350 ($547/€442) and ordered to pay £600 costs ($938/€758).

EU Commission publishes consumer tips for visitors to the 2012 Olympic Games

Submitted by Michael Wukoschitz on 27 July, 2012 - 19:32

The European Commission has put together a webpage with key consumer tips on how to plan a successful, stress-free trip to the Olympics – and avoid consumer hassle with travel, accommodation or shopping. This page offers essential, hands-on information and links to services that can help visitors in case of a problem.

Find the webpage here>>.

UK and Unfair Contract Terms Reforms

Submitted by Michael Wukoschitz on 27 July, 2012 - 19:25

The Scottish Law Commission and the Law Commission for England and Wales have opened a consultation on proposals to protect consumers from unfair terms hidden in small print.

UK: British Airways to check passengers on Google?

Submitted by Michael Wukoschitz on 19 July, 2012 - 07:39

According to an article by Margaret Tofalides from Manches LLP, published on lexology.com, British Airways is planning to use information from the internet to create dossiers on passengers. The programme would search Google images in order to find pictures of passengers so that they can be identified by the BA staff. It would would also search data held by BA, including records of previous flights and complaints. The programme, of course, raises data protection and privacy concerns.

ECJ Advocate General proposes the Court to confirm its "Sturgeon"-Judgement

Submitted by Michael Wukoschitz on 15 May, 2012 - 12:31

On May 15, 2012, ECJ Advocate General Bot has delivered his opinion in two pending cases where the national courts sought a review of the "Sturgeon"-Judgement. In this judgement, the Court of Justice had ruled that passengers whose flights are delayed may be treated, so far as the right to compensation is concerned, in the same way as passengers whose flights are cancelled.

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