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European Commission: Member States still need to strengthen enforcement of air passenger rights

The European Commission has published today a review of passenger rights' complaint handling and enforcement in the European air transport sector between 2010 and 2012. The review shows that complaints to national authorities for compensation and assistance have returned to lower levels since the exceptional year 2010 (ash cloud crisis, snow disruptions). Also, airlines get sanctioned in only 1% of the cases as most of the complaints are settled without having to resort to such measures in order to ensure enforcement.

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UNWTO: International tourist arrivals grew by 4% in 2012 and are expected to continue to grow in 2013

International tourist arrivals grew by 4% in 2012 to reach 1.035 billion, according to the latest UNWTO World Tourism Barometer. Emerging economies (+4.1%) regained the lead over advanced economies (+3.6%), with Asia and the Pacific showing the strongest results. Growth is expected to continue in 2013 only slightly below the 2012 level (+3% to +4%) and in line with UNWTO long term forecast.

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European cruise industry sees strong growth ahead despite current challenges

The international cruise industry, whose top priority is ensuring safety of passengers and crews and which is fully committed to learning lessons from the recent tragic Concordia incident, is confident that it will continue to see steady growth in Europe, said European Cruise Council Chairman Manfredi Lefebvre d’Ovidio. Among Mr.

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USA: DOT fines Spirit Airlines over handling of disability complaints and Finnair for violating price advertising rules

The U.S. Department of Transportation (DOT) fined Spirit Airlines USD 100,000 for failing to appropriately record and respond to complaints about the carrier’s treatment of passengers with disabilities, violating DOT’s rules implementing the Air Carrier Access Act which prohibits discrimination in air travel on the basis of disability.

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UNWTO: European tourism grows above expectations

International tourist arrivals grew by 4.5% in the first eight months of 2011 to a total of 671 million (29 million more than in the same period of 2010).

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European Consumer Centre Network launches Air Passengers Rights Report 2011

On October 28th 2011, the European Consumer Centres Network (ECC-Net) launched the report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”. The report focuses on several aspects regarding air passengers’ rights in the EU today, in particular during 2010.

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European Commission publishes results of the Online ticket Sales Sweep

Results of the 2010 sweep websites selling tickets to cultural and sporting events are positive, the Commission announced on 29 Sept. 2011: 88% of the websites checked for breach of EU consumer rules are now in line compared to only 40% in 2010.

This sector was chosen after European Consumer Centres received numerous complaints.

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European Union: New Regulation concerning statistics on tourism

Acknowleding a need to improve the availability, completeness and comprehensiveness of the basic tourism statistics, the European Union has published a new Regulation concerning statistics on tourism. The new Regulation 692/2011 repeals the Council Directive 95/57/EC.

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UNWTO: international tourist arrivals up 4.5 percent in the first four months of 2011

According to the latest UNWTO World Tourism Barometer, international tourist arrivals grew by 4.5 percent in the first four months of 2011, despite new challenges to the travel market. Growth was positive in all regions except the Middle East.

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UNWTO: tourism a vehicle for gender equality

According to a new World Tourism Organization (UNWTO)/UN Women report launched at the ITB tourism fair in Berlin, women make up an important percentage of the tourism workforce, but more work must be done to close the wealth and skills gap between men and women employed in tourism. Women are almost twice as likely to be employers in tourism as compared to others sectors.