In January 2006, Delfi AS, a public limited company registered in Estonia and owner of one of the largest internet news sites in the country, published an article on its webpage about a ferry company. It discussed the company’s decision to change the route its ferries took to certain islands. This had caused ice to break where ice roads could have been made in the near future. As a result, the opening of these roads – a cheaper and faster connection to the islands compared to the ferry services – was postponed for several weeks.
An operations agent employed by Southwest Airlines brought an action against a passenger for posting allegedly false and defamatory statements on Twitter and Facebook regarding actions taken by agent when passenger attempted to board a flight. The plaintiff alledged that the defendant knowingly and intentionally, or in the alternative, with reckless disregard for the veracity of her statements had stated that she had been treated in a very impolite way when she wnated to board the aircraft togehter with her four-year-old daughter.
In 2011, TripAdvisor rated Grand Resort Hotel and Convention Center in Pigeon Forge, Tennessee number one on its list of the “Dirtiest Hotels in America.” Grand Resort’s sole proprietor filed suit against TripAdvisor, alleging claims of defamation, false-light invasion of privacy, tortious interference with prospective business relationships and trade libel/injurious falsehood. The district court granted TripAdvisor’s motion to dismiss, finding the list to be protected opinion and therefore not capable of being defamatory. The U.S.
According to an article published in "Travel Pulse", the U.S. Department of Transportation (DOT) has released a guidance document for travel agencies that operate Internet flight-search tools on how these agencies should disclose the carriers they do not market in their search results. In particular, DOT will consider it an unfair practice to simply report that “no flight exists that matches” the consumer’s criteria, when in reality the flight does exist, but the agency does not offer it. DOT has provided a 90-day window, starting Aug.
With decision No. 7825/2013 of June 4, 2013, the Court of Milan has held that Ryanair’s refusal to grant access to its database and booking procedures to an online travel agency was an abuse of its dominant market position. Ryanair's General Conditions for the use of its website interdicted any access for commercial purposes an thus excluded OTAs from intermediation business. The court ruled that Ryanair has to allow OTAs access to its database and booking procedures.
On 12 March 2013, the European Parliament voted to support the new legislation on Alternative Dispute Resolution and Online Dispute Resolution. The vote confirms the political agreement reached in December 2012 on the two legislative proposals put forward by the European Commission in 2011. The new legislation will now soon be adopted.
The Federal Trade Commission (FTC) has warned 22 hotel operators that their online reservation sites may violate the law by providing a deceptively low estimate of what consumers can expect to pay for their hotel rooms. According to the FTC letters, one common complaint consumers raised involved mandatory fees hotels charge for amenities such as newspapers, use of onsite exercise or pool facilities, or internet access, sometimes referred to as ‘resort fees'.
The U.S. Department of Transportation (DOT) has assessed a USD 50,000 penalty against the online ticket agent Travelzoo for failing to properly disclose to consumers when flights were being operated under a code-sharing arrangement, and ordered the company to cease and desist from future violations.
The plaintiff, an Irish low cost carrier, exclusively sells tickets through its own website or its call center in order to keep the fares low and avoid customers being charged with any service fees by third parties. To book a flight on the website it is required to accept the carrier's General Condtions of Contract. These General Condtions of Contract explicitly exclude travel agents or other professional sellers from booking.