North America

Michael Wukoschitz's picture

USA: DOT fines ticket agent for violating code-share disclosure rules

Submitted by Michael Wukoschitz on 27 May, 2013 - 10:02

The U.S. Department of Transportation (DOT) fined the ticket agent JTB USA, Inc., USD 60,000 for failing to adequately disclose to consumers when flights were being operated by a different airline than the one marketing their flight through a code-sharing agreement. DOT also ordered the company to cease and desist from further violations.

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USA: Cruise industry adopts passenger bill of rights

Submitted by Michael Wukoschitz on 27 May, 2013 - 09:36

Cruise Lines International Association (CLIA) is the world's largest cruise industry trade association with representation in North and South America, Europe, Asia and Australasia. CLIA represents the interests of cruise lines, travel agents, port authorities and destinations, and various industry business partners before regulatory and legislative policy makers. CLIA is also engaged in travel agent training, research and marketing communications to promote the value and desirability of cruise holiday vacations with thousands of travel agency and travel agent members.

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California: Delta wins in mobile app case

Submitted by Michael Wukoschitz on 16 May, 2013 - 09:48

In December 2012, the California Attorney General filed a lawsuit against Delta Airlines alleging that Delta violated California’s Online Privacy Protection Act by failing to post a privacy policy within its Fly Delta mobile app. On May 9, 2013 the California Superior Court dismissed the claim, holding that the state action is pre-empted by the federal Airline Deregulation Act, which prohibits states from applying regulations on airlines related to price, routes, or services.

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USA: Metropolitan Museum of Art sued over admissions fee policy

Submitted by Michael Wukoschitz on 22 April, 2013 - 14:45

A class action has been filed against the Metropolitan Museum of Art (MMA) alledging the MMA would deceive and defraud the public into paying a fee to enter the MMA, even though dmission was legally required to be free of charge most days of the week. A similar complaint had already been filed last November. ´The MMA states that it had never imposed an admissions fee, its admissions policy was agreed to by the City of New York and it was clearly posted and explained.

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USA: DOT fines Alitalia for deceptive practices

Submitted by Michael Wukoschitz on 1 April, 2013 - 16:40

Following a complaint from two Alitalia passengers whose flights were canceled, the Department’s Aviation Enforcement Office investigated the carrier’s refusal to pay cash compensation to the passengers. The U.S. Department of Transportation (DOT) now fined  Alitalia USD 125,000 for providing inaccurate information on its website regarding its policy on compensation to passengers on delayed and cancelled flights. 

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Canada: passenger claim against government over implementation of safety management systems dismissed

Submitted by Michael Wukoschitz on 3 February, 2013 - 18:08

Following the crash of a King Air 100 in which he was injured as a passenger, James Ratt brought a claim against a number of parties including the Candadian Minister of Transport and the Government on the grounds that their implementation of the safety management systems within the regime created by the Canadian Aviation Regulations created a lax regulatory environment that contributed to the circumstances of the crash. However, the court concluded that neither party owed the passenger a duty of care.

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Canada: unruly passenger ban upheld by Transportation Agency

Submitted by Michael Wukoschitz on 21 January, 2013 - 17:53

The claimant Guillaume Boutin filed a complaint with the Canadian Transportation Agency against Air Canada regarding a permanent travel ban imposed by Air Canada following an incident that occurred at the Cancun, Mexico airport just prior to Mr. Boutin’s return flight to Montréal, Quebec, Canada, on February 29, 2012.

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Canada: new Air Price Advertising Rules

Submitted by Michael Wukoschitz on 3 January, 2013 - 16:41

In December 2011, the Government of Canada announced that the Canadian Transportation Agency would develop regulations requiring all-inclusive air price advertising. These regulations are now published on Part II of the Canada Gazette.

The regulations support two key objectives:

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USA: DOT collected USD 3.6 M in fines for air passenger rule violations in 2012

Submitted by Michael Wukoschitz on 3 January, 2013 - 15:14

The U.S. Department of Transportation (DOT) said it levied USD 3.6 million in penalties for 2012 violations of the department’s consumer-protection rules for air passengers. The total is up from USD 3.3 million in 2011. During 2012, the Department issued 49 consent orders for consumer rule violations, the most recent two against Copa Airlines and Virgin America for not strictly adhering to the DOT’s rules for lengthy tarmac delays.

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