The European Commission has put together a webpage with key consumer tips on how to plan a successful, stress-free trip to the Olympics – and avoid consumer hassle with travel, accommodation or shopping. This page offers essential, hands-on information and links to services that can help visitors in case of a problem.
A German consumer-protection association has taken proceedings against ebookers.com before the German courts with a view to requiring that company to refrain from automatically including cancellation insurance with the air fare:
According to an article by Margaret Tofalides from Manches LLP, published on lexology.com, British Airways is planning to use information from the internet to create dossiers on passengers. The programme would search Google images in order to find pictures of passengers so that they can be identified by the BA staff. It would would also search data held by BA, including records of previous flights and complaints. The programme, of course, raises data protection and privacy concerns.
A new regulation by the Federal Ministry for Transport, Innovation and Technology provides detailed rules on the behaviour of railway passengers and other users of railway premises. It inter alia interdicts to carry along dangerous animals or items (like weapons), to throw things from the train and to enter restricted areas.
Rep. Jerrold Nadler (D-N.Y.) is introducing legislation that would prevent families from being separated because of airline fees for priority seats like aisles and windows. The bill, which has been dubbed the Families Flying Together Act of 2012, would direct the Department of Transportation to enforce the family seating requirement.
In their General Conditions of Carriage, Lufthansa and Austrian Airlines had incorporated clauses which provided that a passenger who doesn't use all the flight coupons of his ticket or doesn't use them in the original order can be required to pay up to the tariff applicable at the time of booking for the actual routing otherwise the airline would be entitled to deny boarding. Thus, a passenger who had purchased a low fare return ticket and then only used the outward flight could be required to pay up to the more expensive one way fare.
On October 5, 2011 the Court of Appeal of Barcelona delivered a judgment in a case concerning Ryanair's policy with regard to printing boarding passes: the claimant had been charged EUR 40 by Ryanair because he had appeared at the airport without a printed bording pass. He sued for reimbursement of this "fine" and requested that the related clause within the general conditions of contract was declared void because of being unfair. The court of first instance granted the claim.
At a June 6 hearing of the Senate Commerce Committee, Transportation Secretary Ray LaHood was questioned about whether the Administration would support legislation to prohibit American airlines from participating in the European Union’s Emissions Trading System. Secretary LaHood, while saying that he wasn’t prepared to take a position on the legislation, did say that he and other Administration officials, including Secretary of State Hillary Clinton, have made their opposition to the EU plan clear.