Pricing

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CJEU asked to decide on price quotation for air tickets - which currency?

Article 23 of Reg. (EC) No 1008/2008 provides that with regard to air fares and air rates available to the general public, the final price to be paid shall at all times be indicated and shall include the applicable air fare or air rate as well as all applicable taxes, and charges, surcharges and fees which are unavoidable and foreseeable at the time of publication. However, there is no explicit rule on a particular currency to be used.

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CJEU decides on admissiblity of capping discounts in online travel bookings

Eturas is the holder of exclusive rights to, and administrator of, the E-TURAS system, a common online travel booking system in Lithuania. It allows travel agencies which have acquired by contract an operating licence from Eturas to offer travel bookings for sale on their websites, through a uniform presentation method determined by Eturas.

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German Supreme Court: mandatory tips on cruise ships have to be included in final the price of the arrangement

The defendants , a cruise operator and its German representative, had advertised cruises in a German railway journal. The indicated price "from EUR 799 per person" had a footnote which said that in addition, cruise passengers at the end of the cruise are committed to pay a tip of EUR 7 per person for each night spent onboard the cruise ship without complaint.

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CJEU: computerised booking systems must, from the outset, indicate the final price of each flight ticket

The German Federal Union of Consumer Organisations and Associations was challenging before the German courts the way in which air fares were presented in Air Berlin’s computerised booking system, as configured in November 2008: Once the date and airports of departure and arrival had been selected, the booking system displayed a table of possible connections. The final price per person, however, was indicated only for the connection pre-selected by Air Berlin or clicked on by the customer, and not for every connection shown.

Michael Wukoschitz's picture

German Supreme Court (BGH) asks CJEU for preliminary ruling in air ticket pricing case

According to Article 23(1) of Regulation (EC) No 1008/2008 on common rules for the operation of air services in the Community, air fares and air rates available to the general public shall include the applicable conditions when offered or published in any form, including on the Internet, for air services from an airport located in the territory of a Member State to which the Treaty applies.

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CJEU Advocate General: EU law allows air carriers pricing freedom - including services such as checking in baggage

In August 2010, the air carrier Vueling added a surcharge of €40 to the base price of airline tickets (€241.48) purchased by Ms Arias Villegas when she checked in two pieces of baggage online. Ms Villegas therefore lodged a complaint against Vueling, claiming that the contract of carriage by air concluded with that undertaking contained an unfair term.

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UK: Office of Fair Trading consults on amendments to proposed hotel online booking commitments

On Dec. 20, 2013, the UK Office of Fair Trading (OFT) opened a consultation on revised commitments proposed by Booking.com B.V. (Booking.com), Expedia Inc (Expedia) and InterContinental Hotels Group plc (IHG) designed to address competition concerns in relation to the online offering of room-only hotel accommodation bookings by online travel agents (OTAs).

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Austrian Supreme Court: ticket office must disclose commission

The defendant runs a ticket office which sells theater and concert tickets through the internet. In the course of the online booking process, the website showed the total price of the respective ticket and the information "ticket price includes booking fee and VAT". Only the General Conditions of Contract contained the information that the booking fee/commission ammounted to 25 percent of the net ticket price.

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USA: Metropolitan Museum of Art sued over admissions fee policy

A class action has been filed against the Metropolitan Museum of Art (MMA) alledging the MMA would deceive and defraud the public into paying a fee to enter the MMA, even though dmission was legally required to be free of charge most days of the week. A similar complaint had already been filed last November. ´The MMA states that it had never imposed an admissions fee, its admissions policy was agreed to by the City of New York and it was clearly posted and explained.

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German court: lessor of holiday apartment must include costs of final cleaning into the advertised price

The defendant advertised holiday homes at Germany's Baltic coast in the internet where he indicated prices per week. However, only at the very end of the advertisment additional costs of a "final cleaning" were mentioned. The court (Schleswig-Holsteinsches OLG) held that the advertisment was contrary to German pricing law which requires the indication of the final price including all costs, fees and taxes.

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