The UK Air Transport Users Council (AUC), set up and funded by the Civil Aviation Authority (CAA) to help protect the interests of air travellers, says that airlines are repeatedly failing to meet their obligations under European Union law to aid passengers affected by delays and cancellations. Between April and June, AUC received more than 7,500 complaints from travelers, many of them resulting from carriers refusing to compensate accommodation costs for passengers stranded during the volcanic ash crisis.
Source: AUC press release>>.
