EU Economic and Social Committee publishes opinion on passenger rights in all transport modes
On July 31, 2012 the European Economic and Social Committee (EESC) published its opinion on the "Communication from the Commission to the European Parliament and the Council — A European vision for passengers: communication on passenger rights in all transport modes". The EESC broadly endorses the EU's policy guaranteeing all rail, air, sea, river, coach and bus passengers common, comparable rights and conditions on all these modes of public transport, and supports all the proposed measures to remove the obstacles preventing people from exercising their rights effectively, as part of an intermodal approach.
It recommends to re-examin the current legislation and to pay particular attention to improving the information provided to passengers, to the rights and conditions of disabled passengers and passengers with reduced mobility, to compensating passengers in the event of disruption to or cancellation of a journey or loss of baggage, to clarifying the elements making up the final price, to the transfer of a travel contract and the conditions for complaints and options for redress, and to defining the rights
of passenger organisations, which are best placed to provide citizens with information and support in exercising their rights.
Find the full text of the opinion here>>.