Michael Wukoschitz's picture

USA: DOT issues new passenger rights regulation

The Department of Transportation (DOT) has issued a final rule to improve the air travel environment for consumers by:

Michael Wukoschitz's picture

USA: DOT to improve passenger rights

Most airlines don’t provide a refund of baggage fees if the bags are lost or delayed. A new DOT rule would require airlines to refund the fee if a bag is lost or not delivered in a “timely” manner. Exactly what “timely” means is yet to be determined.

Stephan Keiler's picture

EU: towards stricter enforcement of passenger rights

European Commission Vice-President Siim Kallas today (note: April 11, 2011) announced a series of measures to clarify and strengthen the enforcement of passenger rights legislation, so consumers can more effectively access their rights and industry has more certainty and a level playing field across the EU. Vice-President Kallas also announced his intention to open a dialogue with stakeholders with a view to revising the EU's air passenger rights Regulation 261 – with a proposal from the Commission in 2012.

John Downes's picture

UK: Bribery Act 2011

The Bribery Act will come into force on 1st July 2011. The Bribery Act will:

  • Introduce a corporate offence of failure to prevent bribery by persons working on behalf of a business. A business can avoid conviction if it can show that it has adequate procedures in place to prevent bribery.
  • Make it a criminal offence to give, promise or offer a bribe and to request, agree to receive or accept a bribe either at home or abroad. The measures cover bribery of a foreign public official.
  • Stephan Keiler's picture

    Age rating for packages

    Operators and travel agents shall have a look to Brussels: The EU wants to implement a minors clause into the new PTD. As with Computer games and video movies Travel brochures then should mandatory provide an age rating with FSK symbols of the film industry. As traveling contains several risks for young people it is the duty of the travel industry to draw attention to that fact already before the booking out "said the MEP Robert Haywood-Jones. The European Tour Operators Association (ETOA) has already established a working group to
    Michael Wukoschitz's picture

    USA: new Regulations on Nondiscrimination on the Basis of Disability in Public Accommodations to come into force

    The U.S. Justice Department (DOJ) has issued new regulations on Nondiscrimination on the Basis of Disability in Public Accommodations and Commercial Facilities effective March 15, 2011. The new regulations will substantially limit the types of animals that will qualify as "service animals" under the Americans with Disabilities Act (ADA).

    Michael Wukoschitz's picture

    France: new Transport Code

    On Dec. 1, 2010, the provisions of the French Civil Aviation Code (Code de l'aviation civile - "CAC") were re-codified within the
    French Transport Code (Code des transports - "CDT"), a new legislative framework not just for civil aviation but also for other means of transport.

    Michael Wukoschitz's picture

    USA: third attempt to introduce Air Passenger Bill of Rights

    Rep. Congressman Mike Thompson, D-California, announced to introduce an "Air Passenger Bill of Rights of 2011" which would require all airlines to provide water, food, working toilets, ventilation and the option for passengers to deplane if there is an extended delay. The bill would not be limited to domestic flights but also apply to all carriers flying in or out of the country, including non-U.S.-based airlines. This is the third time Thompson has introduced this legislation. The previous two bills failed to get off the ground.

    Stephan Keiler's picture

    EU Directive on Consumer Rights

    The EP Committee on Internal Market and Consumer Protection (IMCO) has adopted last week the Draft Directive on Consumer Rights (including some exceptions regarding packages under the PTD) with lots of amendments on the basis of the Draft adopted by Council on January 24. Now a Working Document providing a informal consolidated version has been published:

    John Downes's picture

    Consumer Protection from Unfair Trading Regulations 2008

    The law governing false or misleading statements which may be made in respect of travel arrangements, holidays, accommodation, facilities, prices etc. in the UK was long contained in the Trade Descriptions Act 1968 and the Consumer Protection Act 1987 Most of the provisions of these two Acts have now bee replaced by these  Regulations which represent the biggest change in consumer law in the UK in 40 years